A. When you have found a product that you are interested in, there is an option on the right hand side to "Email Us". If you have any queries regarding content of this product you can contact our Customer Service Dept. by filling in this form with relevant details and sending your inquiry. A member of our Customer Service Dept. will respond to you via email from firstname.lastname@example.org when a reply to your inquiry has been prepared.ds
Different products on our site are available in different formats. The list of formats a product is available in can be seen on the right hand side of each product page. You can also view more details on format/license types by clicking the "Formats" tab on each product page. Some typical format/license options offered are:
Electronic: This product will typically be emailed to you as an attachment, or downloaded from a link sent in an email after receipt of your order and payment. Electronic copy products are typically in PDF format but may also be in Excel, Word, PowerPoint or Access formats. The format that a product is available in is typically specified on that product’s product page. There are various licenses available in electronic format.
Single User License: Allows one person, typically the buyer, to have access to the ordered product. The ordered product cannot be distributed to anyone else.
Site License: Typically allows the ordered product to be shared among employees of your organisation at one location only.
Enterprise wide License: Allows the product to be shared among all employees of your organisation regardless of their geographical location.
Online Access: The details of your online access with dedicated user ID and Password will be emailed to you after receipt of your order for subscription and the payment.
Hard Copy: This product will be shipped to you in either hard or soft cover format after receipt of your order and payment.
CD-ROM: This product will be shipped to you in the form of a CD-ROM disc after receipt of your order and payment.